Frequently Asked Questions

Our online English lessons combine live video sessions with self-paced learning materials. After enrollment, you'll gain access to our learning platform where you can:

• Schedule live one-on-one or small group sessions with certified teachers
• Access interactive learning materials and exercises
• Practice with AI-powered conversation tools
• Track your progress through regular assessments
• Participate in community forums with fellow learners

All you need is a reliable internet connection, a computer or tablet with a camera and microphone, and a quiet space to take your lessons.

We offer programs for all proficiency levels, from complete beginners (A1) to advanced speakers (C2). During registration, you'll complete a comprehensive assessment to determine your current level and be placed in the appropriate program. Our courses follow the Common European Framework of Reference for Languages (CEFR) standards, ensuring internationally recognized progression.

Our standard courses run for 12 weeks, but we offer flexible options ranging from 4-week intensive programs to 6-month comprehensive courses. Scheduling is highly adaptable:

• Live sessions can be booked according to your availability
• Self-paced materials are accessible 24/7
• You can pause your subscription for up to 30 days if needed
• Minimum recommended study time is 3-5 hours per week

We understand that our students have busy lives, so we've designed our programs to accommodate various schedules and learning paces.

We accept all major credit cards, PayPal, and bank transfers. Payment can be made monthly or for the full course duration with a discount for full payments. We offer a 7-day money-back guarantee for new students who find our programs aren't the right fit. After this period, refunds are prorated based on completed lessons for subscription cancellations. For detailed payment information, please contact our support team at [email protected].

Our teaching team includes both native and non-native English speakers, all of whom are certified language instructors. All Robinsguide teachers have:

• A minimum of a TEFL, TESOL, or CELTA certification
• At least 3 years of teaching experience
• Bachelor's degree or higher in related fields
• Specialized training in online education methodologies

Many of our instructors also have specialized expertise in areas like business English, exam preparation, or academic writing. You can view detailed teacher profiles on our platform before selecting your instructor.